Frequently Asked Questions
Everything you need to know to take back control of your well-being.
💆♀️ EFFICIENCY & RESULTS
Does it really work to relieve pain?
Yes. The LOEN RITUAL uses thermotherapy, a method recognized for centuries to relieve muscle tension and improve blood circulation. Unlike chemical solutions that temporarily mask pain, our module offers natural and lasting relief through targeted therapeutic heat.
What makes it unique:
- 5 temperature levels for personalized comfort
- Constant and even heat (unlike a hot water bottle that cools down)
- Targeted action on tense areas
Thousands of women have already taken back control. Why not you?
How long does it take to feel the effects?
Relief begins within the first few minutes of use. The soothing heat gradually relaxes contracted muscles and improves circulation in the targeted area.
For optimal results:
- Use 15-20 minutes per session
- Repeat 2-3 times a day if necessary
- The smart timer helps you stick to the ideal time
Your body will thank you from the first use.
🌸 USE & PRACTICALITY
Is it complicated to use?
Absolutely not. That's precisely our promise: invisible technology, absolute simplicity.
Only 3 steps:
- Plug in the module via USB (computer, power bank, wall socket)
- Choose your temperature level (1 to 5)
- Place it on the painful area and relax
No complicated instructions, no technical settings. Just well-being at your fingertips.
Can I use it everywhere? At the office? While traveling?
Yes, that's the whole point!
Unlike a bulky hot water bottle that keeps you confined at home, the LOEN RITUAL is:
- Portable: Compact and lightweight
- Discreet: Elegant design that goes unnoticed
- USB-powered: Usable everywhere (office, car, plane, train)
Your well-being should never be put on hold. With LOEN, you keep your freedom.
How long does a session last? Can I fall asleep with it?
An ideal session lasts 15 to 20 minutes. The smart timer automatically stops for your safety and comfort.
We do not recommend sleeping with the module on, but you can use it before bed to promote relaxation and better sleep.
Your sanctuary, your rules.
🛡️ SAFETY & QUALITY
Is it safe? Are there any contraindications?
The LOEN RITUAL is a gentle thermotherapy device with no side effects, unlike medication.
Maximum safety:
- 5 controlled temperature levels
- Automatic timer
- Premium materials (thick ABS + wool and cotton fabric)
- Automatic shutdown in case of overheating
Contraindications:
- Pregnant women (consult your doctor)
- People with thermal sensitivity disorders
- Areas with open wounds or acute inflammation
If in doubt, consult a healthcare professional. Your safety is our priority.
What is the product's lifespan?
The LOEN RITUAL is designed to last. With minimal maintenance and normal use, you can use it for several years.
Guarantee:
- Durable and resistant materials
- Premium quality manufacturing
- Customer support available for any questions
An investment in your long-term well-being.
💳 PURCHASE & DELIVERY
How much does delivery cost?
Metropolitan France: Free Delivery
Shipping time: 5 to 10 business days
Tracking: Tracking number sent by email upon shipment
Your sanctuary delivered directly to your home.
Can I return the product if I'm not satisfied?
Absolutely. We believe so much in LOEN RITUAL that we offer you 14 days to try it with complete peace of mind.
Return Policy:
- 14 days to change your mind (legal right of withdrawal)
- Unused product, in its original packaging
- Refund within 14 days after receipt of the return
Your satisfaction is our priority. No risk, no pressure.
What payment methods do you accept?
We accept all secure payment methods:
- Credit card (Visa, Mastercard, American Express)
- Shop Pay (fast and secure payment)
- Apple Pay
100% secure payment via Shopify Payments.
Your peace of mind, from payment to delivery.
🎁 PRODUCT
Can I offer it as a gift?
Yes, it's the perfect gift for someone you love!
The LOEN RITUAL is ideal for:
- A friend suffering from menstrual pain
- A mom who deserves a moment of relaxation
- A stressed colleague who needs relief
- Yourself (you deserve it!)
To offer LOEN is to offer time for oneself. A gift that says "you matter".
🌍 COMMITMENT & VALUES
Where does the product come from?
The LOEN RITUAL is carefully designed and manufactured with premium quality materials:
- Durable thick ABS
- Soft wool and cotton fabric
- Certified electronic components
We work with trusted partners to guarantee you a durable and safe product.
Quality, transparency, respect.
What exactly is LOEN HOME?
LOEN HOME was born from a refusal: the refusal to see women depend on heavy chemical solutions for cycles that are part of their nature.
Our mission:
To offer you intelligent relief that does not choose between efficiency and freedom. We believe that well-being is not a luxury, but a foundation.
Our promise:
No miracle promises. No condescending speeches. Just invisible technology, benevolent warmth, and deep respect for your rhythm.
Welcome to your sanctuary. #WeAreLoen
❓ DO YOU HAVE OTHER QUESTIONS?
Our team is here to support you.
📧 Email: contact@loenhome.com
⏰ Hours: Monday-Friday, 9 AM-6 PM (Paris time)
⚡ Response: Within 24-48 hours
Your well-being is our priority. We look forward to hearing from you.